Q. How do I know if I qualify for the Home Energy Savings Program?
A. Your installation address must be on a Pacific Power residential rate schedule to qualify. Please call the Pacific Power customer service center at 1-888-221-7070 if you are unable to locate your account number on your bill. Please note we must write the check out to the name of the primary Pacific Power account holder for the installation address. Qualified rate schedules by state:
CA: D, DL-6, DS-8, DM-9 or NEM-35
WA: 16, 17 or 18
Q. How do I know if my appliance
qualifies or not?
A. The easiest way to find out if your appliance qualifies is to look-up the model number on our qualified products lists that are posted on our website: pacificpower.net/incentives. If you are unable to determine from our qualified products list whether or not your model qualifies please contact one of our representatives at 1-800-942-0266 .
Q. Where do I find the model number of my appliance?
A. The model number for your appliance should be listed on your itemized receipt. If it’s not on your receipt try looking up the store item number on your receipt on the retailer’s website or call the retailer where you purchased your qualified product. You may also be able to find it on the manual that may have been included with your appliance.
If you’re applying for a lighting fixture or a ceiling fan the model number should be on the box on or near the UPC code.
Q. Where can I find the serial number for my appliance?
A. Serial numbers are usually found on the inside of the appliance door or on the back of the unit. Generally the letters SN are before the serial number. If you find multiple numbers and cannot identify which is the serial number, write them all down and call our customer service number. One of our associates will be happy to help you identify the correct number. Serial numbers are not required for lighting fixture and ceiling fan applications.
Q. I am applying for a large appliance. Where do I get the UPC code for my appliance?
A. UPC codes are not required for large appliances. We only ask for UPC codes for lighting fixtures and ceiling fans in order to help us identify the model number.
Q. I want to apply for a lighting fixture or a ceiling fan but I already recycled the box with the UPC code on it. What do I do?
A. We like to see the UPC codes for lighting fixtures and ceiling fans to help us identify the specific model number that you’re applying for. As long as we are able to correctly identify the model from the receipt we can process your application without the UPC codes.
Q. What documentation do I need to send in with my application?
A. Fill out the application completely (all fields are required unless noted as optional) and attach your receipt and any applicable UPC codes. In order to qualify, a receipt must list the retailer where you purchased your appliance, the date you purchased it, the model number, and the price paid.
If you purchased your appliance at Home Depot we will need to see the Special Services Customer Invoice rather than the register receipt. This is the full-page receipt that lists the model and itemized costs of all purchased appliances. If you have misplaced your customer invoice you can contact Home Depot with the customer agreement number from your register receipt and they will print a new one for you.
Q. I’m a landlord and I installed an appliance in a home currently occupied by a tenant. Can I get the incentive check?
A. We must write the check out to the name of the primary Pacific Power account holder for the installation address. If you have an active landlord account, please write that account number of your application and we can process your application using that account number. Otherwise, the check will need to be issued to the tenant.
Q. I purchased a qualified lighting fixture for only $15, and I see that the lighting fixture incentive is $20. Does that mean I’ll get an extra $5 back?
A. No, the Home Energy Savings Program can only offer you an incentive up to the total price you paid for the qualified item. In this case the incentive check would be for $15.
Q. Is there a deadline for turning in my application?
A. Yes, we must receive your application in our office within 90 days of purchasing your appliance.
Q. How long will it take to receive my incentive check?
A. Incentive checks are issued within 45 days upon receipt of your completed and approved Incentive Application. If information is missing from your application, your incentive check may be delayed until all required documentation has been received and approved.
Q. Can I check on the status on my incentive check?
A. Yes, you can
Track Your Incentive.
Q. What if I prefer to mail in my application?
A. You can send us a paper application in the mail. Go
to download the application form and get started.
Q. I’ve encountered a problem filling out my online application. What now?
A. If your browser freezes or something prevents you from completing your online application, try the following quick fixes: clear your browser cache and cookies; close and restart your browser; start again from the beginning.
Q. How do I contact you:
A. Send us an email or call us at 1-800-942-0266. Business hours are Monday-Friday, 8 a.m. to 6 p.m. (MST).
Q. Where is the model number listed on my receipt?
A. Here are some examples of qualified receipts and model number locations.